13 January 2022
A VEU Code of Conduct will be introduced on 1 July 2022 that sets out minimum standards that consumers should expect across their journey with the VEU program. The Code will apply to all accredited providers and third parties under the program.
The Code will include general principles around good conduct and specific protections relating to marketing and sales, contracting and information provision, installation, after-sales processes and dispute resolution. The requirements will be consistent with similar industry codes and Australian Consumer Law. Those who do not operate in accordance with the Code will be unable to profit from the VEU program.
The Department would like to thank the more than 80 organisations and individuals who engaged in the public consultation on the Code and related reforms over October and November 2021.
The Code will be followed by legislative reforms and non-regulatory measures to further improve compliance, protections and privacy under the VEU program and expand the Essential Services Commission’s powers. The Department is considering stakeholder feedback to its recent Compliance, Protections and Privacy consultation paper and will provide an update on this review in early 2022.
Please see the Code of Conduct response to the consultation document on our Engage Victoria consultation page for more information.
Page last updated: 20/09/22